Banking FAQs

Visit our branch locator to find a branch near you. Check the Branches box to filter out ATMs and loan centers and see nearby branches only. 

There are many ways to check your account balance:

• Call our automated system anytime: 888-248-6423
• Visit an ATM
• Sign in to Online or Mobile Banking
• Use the instant balance feature in Mobile Banking
• And you can always stop by a branch to get your balance in person

Current balance is the total amount of funds in your account from posted transactions. The balance may include funds that are not yet available for withdrawal for reasons such as check holds or pending debit card transactions.

Available balance refers to the funds in your account that are available for withdrawal. In general, it is your current balance minus any outstanding holds. Common transactions causing outstanding holds include check deposits and temporary holds from debit card transactions. Your bounce protection limit and/or funds from any accounts you have linked to your account for overdraft protection (for example, a linked account and/or an overdraft line of credit) will never be included in your current balance or available balance.

An automated clearing house (ACH) transaction is a fast, secure way to transfer funds. You can move money from a Flagstar checking or savings account to your account at another financial institution or from another financial institution to your Flagstar account.  

Some household bills can also be set up as ACH withdrawals so you can pay them without sending a check.

If you’ve signed up for e-statements, your 1099-INT is available as of January 31, 2025. Here’s how to find it:

• Log in to your account with online or mobile banking.
• Under Quick Links, select e-Documents or if using mobile app, Statements & Documents.
• If a popup screen appears, click Continue.
• On the next screen, you’ll see your account statements and tax documents. (You may have to scroll to see everything.) Choose View Tax Documents.
• Select 12/31/24 1099 INT to download your 2024 form.

Yes! Flagstar is an FDIC-insured bank, which means customer deposits are insured up to at least $250,000 per depositor. You could have more than $250,000 with us and still be fully insured, provided your accounts meet certain requirements.

However, FDIC insurance does not apply to safe deposit boxes or certain investment products purchased through Flagstar Wealth Services.

For more information, please contact our Customer Service Center at 888-248-6423, stop by a branch, or visit the FDIC website at fdic.gov.

Here are a few ways to tell:

• At the beginning of the call, Flagstar employees will identify themselves, Flagstar Bank, and the reason for the call.
• We will never ask for your full Social Security number or your password.
• We may contact you if we detect unusual activity on your debit card.
• Calls will be made only during the hours your state allows. 

In most cases, calls from Flagstar will come from 800-945-7700.

Sign in to Online Banking, then select your account to go to the Account Detail page. From there, select Account Information, where you’ll see your interest rate.

You can also call Flagstar Customer Service at 888-248-6423.

Of course, we hate to see you leave, but we still want to provide a seamless experience when you close your account. We’ll verify your information and make sure all outstanding transactions have gone through so there won’t be any surprises later.

Here’s how to close your account:

• Visit a Flagstar branch

A Flagstar banker will close the account for you. Be sure to bring your driver’s license or other government-issued ID.

• Send a letter to the branch where you opened the account

No longer live near a branch? You can mail a letter to your branch, and we’ll send any remaining funds to the address we have on file. Visit our branch locator to find the correct address. If you don’t remember the branch or if the branch has closed, please call 888-248-6423 for assistance.

Here’s what to include in your letter:

• Your account number
• A statement that you want to close your account
• Your signature

• Send a letter to our corporate headquarters

If you opened your Flagstar account online, you can close it by sending a letter to the address below. We’ll send any remaining funds to the address we have on file.

Flagstar Bank
102 Duffy Ave
Hicksville, NY 11801
Attn: Bank by Mail

Here’s what to include in your letter:

• Your account number
• A statement that you want to close your account
• Your signature

ATM cards: You can use your ATM card at an ATM to make a deposit, withdraw cash, and check your balance. However, you cannot use it to make purchases online or at a store.  Flagstar is no longer issuing new ATM cards. A debit card can be provided with limitations placed on it so that it only functions like an ATM card. If you already have a Flagstar ATM card, you can continue to use it until the expiration date.   

Debit cards: Flagstar Visa® Debit Cards are available for your checking or money market account. Whenever you use it, the funds are automatically withdrawn from the account.  Your debit card can do the same things an ATM card can do—plus, you can use it to pay bills or make purchases online, in stores, and wherever Visa is accepted. 

Yes. When making a deposit, always use a Flagstar ATM, either at a branch or a stand-alone one. It’s the most efficient and secure way to get your money where it needs to go. 

CVV stands for card verification value. It’s a three-digit number on your credit or debit card that offers an extra layer of security against fraud. Typically, you provide it when paying for something online or over the phone. 

You can change your PIN at any Flagstar ATM or call our automated phone system at 888-248-6423 and choose option 2 for Card Support. 

A chip-enabled credit or debit card has a built-in microchip for extra protection against theft.

When you pay for something with a chip-enabled card, the microchip generates a unique code for that purchase, which prevents thieves from making a counterfeit version of your card. There’s also a magnetic stripe on the back to stop card readers from stealing your information. 

Before you leave, let us know that you’ll be using your card internationally so we can tell you about any limitations for that country.  

You can reach Flagstar Customer Service during regular business hours at 888-248-6423. 

You can visit a branch or call Flagstar Customer Service at 888-248-6423 during regular business hours. It usually takes 7-10 business days to get to you. 

The transaction will post immediately if you use an ATM at a Flagstar branch or a Flagstar stand-alone ATM.

Transactions at other ATMs depend on the ATM owner, but it’s typically within 2-3 days.

Debit cards will arrive at your mailing address, typically in 7-10 days.

Visit flagstar.com/locations

Stop by a branch or call Flagstar Customer Service at 888-248-6423 during regular business hours.

There are many convenient ways to make a deposit:

• Use Mobile Deposit in our mobile app to deposit checks.
• Use the ATM at a Flagstar branch.
• Transfer funds through Online Banking or by calling 888-248-6423.
• Visit a branch.
• Set up direct deposit with your employer, Social Security, or other regular income.
• Request a one-time electronic debit from your account at another financial institution to your Flagstar account.
• Complete a wire transfer.
• By mail. Send a check to:
  102 Duffy Avenue
  Hicksville, NY 11801
  Attn: Bank by Mail

It depends on the source of your income. Some employers allow you to set up direct deposit online at work. Others ask you to submit a form to the payroll department.

To set up direct deposit for Social Security benefits, please visit www.ssa.gov/deposit on the Social Security website.

Direct deposit is available for checking, savings, and money market accounts.

An HSA is a tax-advantaged account established to pay for qualified medical expenses if you are covered under a high-deductible health plan (HDHP). The funds you contribute to an HSA are not subject to federal income tax at the time of deposit. With money from this account, you can pay qualified healthcare expenses. Your insurance company pays for covered expenses. You can use any leftover funds in your HSA to pay for qualified medical expenses in future years.

Flagstar offers an HSA account called PerfectHealth Savings.

Federal law dictates the annual contribution limits for both singles and families. Individuals who are age 55 and older may also make additional “catch up” contributions. For current limits, refer to www.irs.gov We recommend you speak with your tax or legal advisor prior to making investment decisions

Any eligible individual may contribute to an HSA. If an employee establishes an HSA, both the employee and their employer may contribute to the employee’s HSA in a given year. If a self-employed or unemployed individual establishes an HSA, that individual may contribute to the HSA. Family members may also make contributions to an HSA on behalf of another eligible family member.

Contributions: You can set up automatic deposits via a payroll deduction or transfers from another account. You can also make a deposit at a Flagstar branch.

Distributions: Your PerfectHealth Savings funds are available by making a withdrawal at a Flagstar branch, by using a PerfectHealth Savings debit card, or checks ordered for the account.